How do I get my username and password? 

Please visit Admission and Records Office or email the Office of IT at helpdesk@uog.edu to receive your email account login information.

How will I know when my account is ready? 

Upon application, students will receive login information from Admissions and Records.

How do I Install Microsoft Office 2016 on my device? 

Please visit our Computer Center homepage with the UOG website and navigate to our How To Guides section.

How many installs of Microsoft Office do I get? 

You can install Microsoft Office on up to 5 PCs or Macs, 5 tablets, and 5 Smartphones. Please have stable internet connection during the download and installation.

How do I reset my password? 

At this moment, this service is unavailable until further notice. We apologize for any inconvenience.

How long will my student accounts stay active? 

Your GoTritons email account with the university will remain active. Upon graduation, student's Microsoft Office 365 subscription will no longer be active. Terms and conditions are subject to change.

Am I entitled to OneDrive and how much space do I get? 

Yes. All students will receive 1 TB (1024 GB) of storage space in their GoTritons OneDrive.

Who do I contact for assistance? 

You may call the Office of Information Technology office at (671) 735-2630/40 for technical assistance. You may also email us at helpdesk@uog.edu.

Will my E-Triton student webmail still be active? 

No. Your E-triton Student Webmail account will no longer be accessible.

Is there a specific web browser to use to access our student services? 

No. Feel free to use any modern web browser such as Mozilla Firefox, Google Chrome, Safari, Edge, etc.

 

 

Does the Office of Information Technology provide orientation on computer operations, Microsoft Office, Internet, Email, Web, Statistical Software (SPSS)?

Yes, we can provide basic orientation showing users how to start the programs, save work and print. To inquire more about this, please have your department representative/staff contact us using our Helpdesk system.

Does Computer Center provide assistance and advice on data analysis?

Yes, we will be glad to provide assistance and advice upon request.

Can I make arrangements to use the computing facility and Computer Lab for me and/or for my students?

Yes, please contact Computer Center to make arrangements.

Does the Computer Center assist me in defining a computer system specs to meet my need, obtaining quotation, estimating computing cost in my research project or grant application?

Yes, please contact Computer Center to make arrangements.

Will the Computer Center do computer repair or wiring?

We will do our best to advise and/or identify the computer related problems, but the Computer Center is not a repair shop or a pickup/delivery service.

The Computer Center does not do wiring or cable installation. However, the Computer Center can assist in identifying your computer problem if you can drop your system at our office.

The Computer Center will be able to assist you in obtaining your own service contract with vendors for maintenance and wiring or cable installation.

How can I get information, Communication, and Technology Support?

UOG Employees must send in a request through our online Helpdesk. Only employees with a valid university email address may use the helpdesk system. You may also call (671) 735-2640/30 or email helpdesk@uog.edu for further details.